Fully Committed to Offering Personal Care

Rely on the Proven Care Offered by Our Caregivers in Leicester

Professional Care Services in Leicester

Established  residential care facility with 20 years of experience, Heartwell House offers a variety of dependable care services. Residential, respite, and day care services are all available. Our staff speak many different cultural languages including Punjabi, Guajarati, Urdu, Marathi, Hindi, English, Malaysian and more. Continuous training and development is also available for staff to update their skills and knowledge so that we maintain the highest level of care for our residents.

Care Services

Contact our caregivers today, in Leicester, to learn more about the complex care,  mental health, learning disability and re-enablement services we offer, including residential and day care.

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About Us

For more than 20 years, Heartwell House has provided invaluable mental health services. Based in Leicester, our caregivers provide expert care for adults with learning disabilities and mental health issues.

We know from experience that it can be unnerving and even distressing to leave your loved one in the hands of others. At Heartwell House, we work tirelessly to provide unique care plans that are designed to closely match the care you personally provide . With decades of experience and a passion for caring for others, we’ll give you the time you need to relax without having to feel worried or concerned. Whether you require our residential, respite, or day care services, our outstanding staff, homely environment, and unique approach to care ensure that your loved one is happy, comfortable, and well-cared-for at all times.

Emphasising Independence

At Heartwell House, we strongly believe in emphasising the independence and freedom of our service users. That’s why we work to make sure our service users feel as comfortable here as they would in their own home. As part of this, we operate an open-house policy. There are no set meal times and no mandatory activities. Service users are free to explore their own interests with the help of our staff, who will provide transport and supervision as necessary.

The happiness of our service users is dearly important to us. With this in mind, we work to maintain consistent links with family and friends for everybody’s peace of mind.

Accreditations / Membership

Heartwell House Is a member of East Midlands Care, this is a care home association to specifically represent care home providers in Leicester City, and Rutland . We have signed up to register with 'Social Care Commitments Quality People Quality Care' (The Social Care Commitment is the adult social care sector's promise to provide people who need care and support with high quality services.), 2016. During our last inspection, the assessor concluded.

“The objectives of care provision in a homely setting are well understood and delivered and the value of the team in meeting the high standards set is appreciated by the owner.”

Contracts/ Registration

Heartwell House is registered and regulated by the Care Quality Commission. The most recent, Care Quality Commission Overall Score 'GOOD'. Website link: 

Click to view Inspection Report

We have contracts with Local Authority (Leicester City and County council) and work in partnership with NHS Clinical Commissioning Group. Latest, Contracts and Assurance Framework through (Leicester City Council) scored overall 'Compliant', 2016. Also contract with 'Citation Professional Solution' for qualitative professional support in Human Resource and Health & Safety. Frequent assessments ensure that our service users continue to be cared for, to the highest standard.

Please do not hesitate to contact on 0116 2665484.