We strive to offer service users: freedom and choice, independence, and individual
person centred care. As soon as they join us, we’ll introduce your loved one to their dedicated carer. Service users are treated with kindness, dignity and respect and the experience of our qualified, approachable staff team, who speak many different cultural languages including Punjabi, Guajarati, Urdu, Marathi, Hindi, English, Malaysian and more. Continuous training and development is also available for staff to update their skills and knowledge so that we maintain the highest level of care for our residents.
Once a dedicated carer has been introduced to you, you will have the opportunity in all situations to involve your loved one, in formulating a support plan, so they feel meaningfully engaged, listened to and receive the care that they want. We constantly encourage feedback from our customers to encourage transparency, build good relationships and have a consistent approach in providing good quality care outcomes.
Contact our caregivers today, in Leicester, for more information about the professional care services we have to offer.
Heartwell House is situated in Belgrave, one of Leicester’s most sought-after living areas. Shops, pools, saunas, gyms, parks, and libraries are all just a few minutes’ walk away. We’re always on hand to transport our service users further afield, should they have a trip in mind. Don’t hesitate to visit our facility and take a look around Belgrave at the same time – we’re sure you’ll find the area attractive and stimulating.
Heartwell House is designed to feel like a home away from home. 'Our commitment to making service users feel comfortable and safe is reflected throughout the facilities and meals that we provide. Some of the facilities we’re proud to offer include:
There are no set meal times at Heartwell House. Instead, we give our service users the freedom to choose when they eat and what they eat. Vegetarian and halaal options are available, and we ensure that all dietary requirements are catered for.